{"id":318,"date":"2023-03-07T17:30:36","date_gmt":"2023-03-07T16:30:36","guid":{"rendered":"https:\/\/rainette-btob.com\/?page_id=318"},"modified":"2024-08-19T11:19:51","modified_gmt":"2024-08-19T09:19:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/rainette-btob.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Terms of payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the minimum order?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

The minimum order is 190 euros (excl. VAT).\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tTerms of payment<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Buy today, pay in 30 days. *\u00a0<\/p>

*subject to account acceptance: via Alma - Payplug<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy financing application was not accepted by Alma\/ Payplug<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

You can always pay for your order by credit card and\/or bank transfer.\u00a0<\/p>

Pay-as-you-go account openings.
For restocking:
50% at order \/ 50 % at 30 days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Terms of delivery\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPreparation and delivery times<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

All orders placed from Monday to Friday before 12:30 are shipped the same day.\u00a0<\/p>

Orders placed on Friday afternoon will be dispatched the following Monday.<\/p>

Delivery : 48 hours DPD<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the delivery times?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

Working days :\u00a0<\/p>

  • 48 hours via DPD<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you charge postage for mainland France?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

    The free shipping applies from 500 euros HT of order, in only one point of delivery and except appointment.\u00a0<\/p>

    Below Franco, a flat-rate charge of 12.90 euros (excl. VAT) applies.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you apply a franco for the European Union?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

    Free delivery applies to orders of 500 euros (excl. VAT) or more, to a single delivery point and excluding appointments.\u00a0<\/p>

    Below Franco, a flat rate of 27.32 euros (excl. VAT) applies.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI would like delivery by appointment.<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

    You can contact us via our contact form. We'll get back to you as soon as possible.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Order changes\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I cancel or change my order?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

    If you wish to cancel or modify your order. You can send us an e-mail with your order number via the contact form or call us directly on 06 64 71 00 92.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOne or more products are faulty. How do I proceed?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t
    1. Send a photo of the defective product(s) by e-mail using the contact form.<\/li>
    2. Simply print out the packing slip sent by us and drop off your parcel at a post office.<\/li>
    3. Your order will be replaced upon receipt and verification.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      Social and ecological responsibility\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tBiodegradable displays, grown in the southwest of France!<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t
      We absolutely had to! It wasn't possible to remove plastic from our packaging with one hand and manufacture short-life furniture with the other. We succeeded in developing biodegradable display units, ... made from mushrooms! Grown in south-west France.\nYou've finished with your POP display. Put it in the compost bin! (especially not in the cellar, unless you're planning to grow mushrooms). <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPackaging in a workshop for integration and reintegration<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

      With the exception of laces and reflectors, which are packaged directly by our manufacturers. All the products are packaged in France, in Touraine, by an establishment of help by work*.<\/p>

      (*ESAT workshop for the integration and reintegration of disabled people)<\/em><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tA package, without plastic<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

      Our logistician is committed to optimizing the size of the boxes for each shipment. Our packaging is 100% plastic-free, made of recycled and recyclable materials.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOur areas for improvement :<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

      From the moment we produce, we pollute. However, today we can produce better to pollute less. Our process is not optimal but it has the merit to exist and to progress.<\/p>

      In 2022, we eliminated plastic from our sticker and badge packaging to limit the environmental impact of our packaging.<\/p>

      We are currently working on reflective packaging.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich products are made in France?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t
      • stickers<\/li>
      • badges<\/li>
      • the veloches<\/li>
      • bananas<\/li>
      • displays<\/li><\/ul>

        Are made in France.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tChina or not China?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t

        Take a look at yourself and count the items around you that do not come from China! Let's face it, China knows how to produce. It has the industry and the know-how.<\/p>

        We manufacture technical products, Asia is a must for us.<\/p>

        So, China, yes, but not just any China, we have selected our supplier with great care, our factories are certified BSCI * (Corporate Social Compliance Initiative.)<\/p>

        *BSCI Business Social Compliance Initiative: a code of conduct with immutable conditions.<\/p>

        • Regulation of working hours (maximum 40 hours\/week).<\/li>
        • An increase in overtime payA fair wage.<\/li>
        • Annual paid leave.<\/li>
        • The prohibition of child labor.<\/li>
        • The implementation of measures for the health and safety of employees.<\/li>
        • Responsible waste management.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Foire aux questions Conditions de r\u00e8glements Quel est le minimum de commande ? Le minimum de commande est de 190 euros ht.\u00a0 Conditions de paiements Achetez aujourd\u2019hui, payez dans 30 jours. *\u00a0 *sous r\u00e9serve d\u2019acceptation de votre compte : via Alma \u2013 Payplug Mon dossier de financement n\u2019a pas \u00e9t\u00e9 accept\u00e9 par Alma\/ Payplug Vous […]<\/p>","protected":false},"author":862,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-318","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Rainette BtoB<\/title>\n<meta name=\"description\" content=\"Foire aux questions Conditions de r\u00e8glements Quel est le minimum de commande ? 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